Sentiment Analysis and Business Sense – Clarabridge

By Seth Grimes, Founding Chair, Sentiment Analysis SymposiumGiven: Sentiment — opinion, emotion, and attitude — is a clear customer-experience indicator. Discover business value in feelings in their many forms via sentiment analysis, technology that helps you measure and quantify opinion that helps you respond and engage. This article will discuss the sentiment-customer experience link and analysis approaches that derive value.Solutions […]