Gartner’s CRM Market Share Update Shows 41% Of CRM Systems Are SaaS-based With Salesforce Dominating Market Growth

[at Forbes] – Gartner’s latest CRM market share reports that the worldwide CRM market grew 13.7% from $18B in 2012 to $20.4B in 2013, with 41% of all systems sold in 2013 being SaaS-based. Primary growth drivers were enterprise investments in digital mar more

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