social

Bringing the Heat to Social Insights: Viralheat and Desk.com

There’s no denying that social media is now connected to nearly every aspect of our daily lives. Facebook, Twitter, Pinterest and Tumblr have become the defacto methods we use to keep up with everything that matters most to us. And customer service is no exception to the social media explosion. Today’s customer now flocks to social channels to not only […]

Twitter's $100 Million Big Data Business – Business Insider

Jim Edwards / BITwitter CEO Dick CostoloSee AlsoHere’s How Retailers Are Really Using Social Media To Boost SalesMost People On Twitter Don’t Actually TweetTwitter Engineer Denies Rape ChargesTwitter today acquired Gnip, a company that had access to Twitter’s “firehose” of data and packaged it for resale to other companies that want to slice and dice it.
It’s at least the fourth […]

3 Reasons Millennials And DIY Stock Trading Are A Winning Match …

At the age of 29, I began my journey as a self-directed investor, trading part time before and after work. Over the years I honed my skills and now trade full time. As I look back from where I began five years ago, I realise that being a “millennial” investor has its advantages. Here are three reasons why.
 Trading All By […]

Risk-Averse Wells Fargo Opens Social-Media Command Center …

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Having some version of a social-media command center is becoming like table stakes for brands in 2014.That’s borne out […]

Big Data: Hype or Hope? – Adotas

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Big Data: Hype or Hope?Written on
Apr 7, 2014 Author
Ernie Capobianco |

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ADOTAS Big Data. Everybody’s talking about it. You’d think it was a cure-all, the ultimate panacea. The greatest thing to hit marketing since the Wendy’s “Where’s the Beef?” campaign. All kinds of companies in almost every niche industry are trying to extract value from Big Data. […]

Stocks could be challenged by momentum meltdown as earnings …

But the selloff in the frothiest names in the stock market that caused a 2.6 percent decline in the Nasdaq on Friday alone is what investors will be watching. That was the worst day for the Nasdaq since November, 2011. “It’s a little bit of a warning, but I’m taking it as a late-cycle signal, which would […]

Bottlenose Offers Real-Time Trend Intelligence For Social Media …

I had an interesting briefing a few weeks ago from Bottlenose, which sells what it calls a real-time “trend intelligence” system. The general idea is almost boringly straightforward: monitor events as they occur and pick out new and interesting information. But the technology to make this happen is mind-bogglingly complex, since it includes real-time ingestion of diverse […]

Social Media Analysis of Car Brands | VOZIQ | Actionable Social …

You are here: Home / Social Media Analytics / Social Media Analysis of Car BrandsSocial Media Analysis of Car BrandsApril 2, 2014VOZIQ Social Media Analyticsauto brands, automobile industry, automobile industry and social media, car brands, car brands and social media, Comparative Analysis, Ford social media, Honda social media, Industry Analysis, Lexus social media, sentiment analysis, […]

3 key strategies for transforming negative sentiment into positive …

3 key strategies for transforming negative sentiment into positive customer experience
By Gavin James on April 1st, 2014To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access to information and social sharing— it’s time for a new playbook. By using effective strategies to identify sources of dissatisfaction […]